Return Policy

We stand behind the comfort and quality of PlumPlush. Our policy lasts for 60 days from your purchase date. If 60 days have passed, we unfortunately cannot offer you a refund or exchange.

To be eligible for a return, your ergonomic product should be in the same condition that you received it, ideally unused and in its original packaging. Please do not send your purchase back to us without contacting our team first at support@plumplush.com so we can properly authorize the return.

Refunds Once your returned item is received and inspected at our facility, we will send you an email to confirm its arrival and notify you of the approval or rejection of your refund.

If approved, your refund will be processed immediately. A credit will automatically be applied to your credit card or original method of payment, which typically takes a few business days depending on your provider.

Late or Missing Refunds If you haven’t received your refund yet, please check your bank account one more time. Next, contact your credit card company and your bank. There is often standard processing time before a refund officially posts to your account.

If you’ve completed these steps and still have not received your refund, please reach out to us at support@plumplush.com and we will look into it for you.

Exchanges We ensure our cushions and ergonomic products are crafted to the highest standards, but we will gladly replace items if they arrive defective or damaged. If you need to exchange a damaged product for the exact same item, send us an email at support@plumplush.com and we will provide you with the necessary shipping label.

Order Fulfillment & Address Changes We work hard to generate shipping labels and fulfill orders immediately so you can get relief faster. If you accidentally entered the wrong shipping address, contact us right away. If the product has not yet shipped, we will gladly help you update it. However, if the package is already in transit, it is the buyer’s responsibility to contact the shipping carrier to request an address change or reroute.

Return Shipping Details To return a product, you must contact us first so we can guide you through the process and provide a mailing label.

Please note that you are responsible for paying your own shipping costs when returning an item. Return shipping costs are non-refundable and will simply be deducted from your total refund amount. Depending on where you live, the time it takes for an exchanged product to reach your door may vary.

If you are shipping an item over $75, we highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without it.